Support
Whether you run a business that uses the system or you are an employee using the app, here is how to reach us.
If you are an employee: your account is administered by your own employer, not by us. Password resets, attendance corrections, leave approvals and salary changes are all in the hands of your HR department. Go to them first — they are both faster and better placed to resolve these requests.
How to reach us
What helps us resolve your issue faster
When you write to us, include as much of the following as you can:
- Your company name and the email address registered in the system.
- The screen where the problem happened, and roughly when.
- A screenshot of the error message, if one appeared.
- Your device type (iPhone or Android) or the browser you were using.
Never send us your password. We will not ask for it in any message or call, and we do not need it to resolve anything.
Frequently asked questions
I have forgotten my password — how do I reset it?
Open the sign-in page at app.jadwal.tech or use the app, choose "Forgot password", and enter the email address registered in the system. You will receive a message with a link to set a new password.
No message arrived? Check your spam folder first. If it is not there, the most likely reason is that the email registered in the system is different from the one you entered — and your HR department is the only party who can check and correct that.
Why does the app ask for my location?
To confirm you are inside your workplace when you clock in or out — it is the replacement for the fingerprint device by the door.
Your location is read at that moment only, when you press the button. The app does not track your location in the background, nor when it is closed, nor outside working hours, and it builds no travel history. The full detail is in the privacy policy.
How do I request a copy of my data, or have it deleted?
Start with the HR department at your own employer; they are the data controller in law, and we process the data on their behalf.
If you receive no reply within a reasonable period, write to us at info@jadwal.tech stating your company name and the nature of your request. We verify your identity first to protect your account, then pass the request on and follow it through. The detail is under your rights over your data.
I clocked in but the system rejected it
This usually happens for one of two reasons: you were outside the branch's approved geofence, or the location permission is turned off in your device settings.
Check that location services are enabled for the app and that you are within the branch boundary. If you genuinely were inside it and the clock-in was still rejected, tell your manager — they can record your attendance manually, and you can also submit an attendance correction request from the app.
My leave balance looks wrong
The balance is calculated from your start date, the leave type, and the accrual policy your employer has set, less any leave already approved.
If the figure does not match what you expected, speak to your HR department: they are the only ones who can see the settings applied to your account and correct them.
Does the app work on iPhone and Android?
The employee app is built for both. It is not yet published on the App Store or Google Play; we will add the download links here as soon as it is. In the meantime the system works in the phone's browser.
I own a business and would like to try the system
Onboarding is done with our help directly and there is no self-serve signup. Get in touch and we will arrange a demo, set up your account, and help you load your employee records.